FREQUENTLY ASKED QUESTIONS

What services does PROMAR LOGISTICS provide?

PROMAR provides international sea freight, air freight, customs brokerage and C&F support, inland transportation, warehousing and storage, supply chain coordination, project cargo and door-to-door logistics support.

Does PROMAR provide door-to-door service?

Yes. Door-to-door logistics can be arranged based on the shipment's origin, destination, cargo type and required service scope.

Which countries and routes do you cover?

PROMAR's focus is the China–Bangladesh and Southeast Asian corridors. We can also arrange shipments involving Hong Kong, Singapore, Japan, the USA, Europe and other destinations, depending on route and network availability.

Which Chinese ports do you serve?

We serve major Chinese ports including Shanghai, Ningbo, Shenzhen, Qingdao, Guangzhou and Xiamen, with Chattogram as our key Bangladesh port.

Can PROMAR handle customs clearance?

Yes. Our customs brokerage and C&F services include import/export clearance support, documentation assistance, HS-code assistance and consultancy.

Can you handle project cargo?

Yes. PROMAR offers project cargo and heavy-lift logistics support, subject to cargo specifications, route feasibility and handling requirements.

How can I request a quotation?

Use the Get a Quote form and provide your origin, destination, cargo details, quantity/weight and timeline. Our team will review the requirement and prepare a suitable response.

Can I track my shipment?

Yes. Shipment updates can be provided based on your service arrangement — contact PROMAR with your shipment reference for assistance.

Do you work with overseas freight forwarders?

Yes, we work with overseas freight forwarders and are open to coordinating with freight forwarding partners from different countries.
We have access to a global network of freight forwarders and can consider suitable partners based on their service coverage, competitive freight rates, reliability, and destination support.
We are happy to work with your nominated freight forwarder as well, subject to mutually agreed terms and conditions.

Is PROMAR a member of BAFFA and JCtrans?

Yes. PROMAR holds BAFFA Membership No. 1524 and JCtrans Membership ID 161681.

CONTACT

Have a shipment to or from Bangladesh? Send us your inquiry today.

    CONTACT US

    OUR ADDRESS

    Chottogram Office

    Saber Plaza (6th Floor), 161 Strand Road, Chattogram-4100, Bangladesh.

    Mobile / WhatsApp:
    +880 1730-338763
    +880 1713-856789

    WeChat:
    +880 1515-269607

    Dhaka Office

    Skylark Point (3rd Floor), 24/A, Bijoy Nagor, 175 Shohid Syed Nazrul Islam Soronee, Dhaka-1000, Bangladesh.

    Email: 
    info@promar-logistics.com
    promar.logistics@dysin.com